Consumer Confidential: Killing Robocalls Is Easier Said Than Done

Consumer Confidential: Killing Robocalls Is Easier Said Than Done

Want to know who’s to blame for all those annoying robocalls during dinner? Nathan Kingsbury, that’s who.

He was the AT&T vice president who signed his name to a 1913 letter pledging that the company would open its network to other phone services. The so-called Kingsbury Commitment settled an antitrust case brought by the federal government and paved the way for the modern phone system.

“Because of Kingsbury, we were able to have more than one phone company,” said Eric Burger, a computer science professor and director of Georgetown University’s Center for Secure Communications. “That’s a good thing,” he said. “But also because of him, AT&T and Verizon are required by law to deliver any call that reaches their networks.”

That’s one reason robocalls keep getting through. Another is that, thanks to technology that can trick caller ID systems, telemarketers and scammers keep finding sneaky ways to get past our defenses.

The head of the Federal Communications Commission recently proposed new rules intended to cut down on the number of robocalls bothering people. A key change is to clear up any confusion over whether phone companies are allowed to block robocalls, just as Internet service providers try to block spam email.

“We are giving the green light for robocall-blocking technology,” FCC Chairman Tom Wheeler said. “The FCC wants to make it clear: Telephone companies can — and in fact should — offer consumers robocall-blocking tools.”

Problem solved? Not hardly.

Burger is a former telecom entrepreneur who now specializes in network-security issues. He’s about as knowledgeable as anyone regarding what phone companies can and can’t do to keep telemarketers and scammers at bay.

It would take legislative or regulatory action to tweak the Kingsbury Commitment and allow carriers to block questionable calls from other phone companies, Burger said. Until then, a telemarketer or scammer anywhere in the world could use some fly-by-night phone company to gain access to the major networks.

Then there’s the even bigger problem of spoofing. This is a practice in which a caller ID system is tricked into thinking that a call is originating from somewhere else. “The whole point of spoofing is to get you to pick up the phone,” Burger said.

And here’s the catch: It’s not illegal.

The federal Truth in Caller ID Act makes it a crime to use a bogus phone number or caller ID message to commit fraud or cause harm to others. But it’s not against the law to engage in what courts have called “non-harmful spoofing.”

Examples of non-harmful spoofing would include a shelter that masks its phone number to protect victims of domestic violence or a psychiatrist hiding his number from a potentially dangerous patient.

Telemarketers exploit this loophole by saying they’re not really harming anyone, so it’s also OK for them to spoof.

Lindsay Hutter, senior vice president of the Direct Marketing Association, said her trade group works with federal authorities to ensure that “unscrupulous companies” aren’t spoofing numbers “to deceive or harm individuals.”

“Responsible telemarketers use caller ID for transparency and to clearly identify to the customer who is calling them,” she said.

I reached out to AT&T and Verizon to ask what technologies they may be cooking up to block robocalls, now that the FCC has taken off their leashes. Both companies declined to comment, which isn’t very encouraging.

An FCC spokesman said he wasn’t aware of any specific technologies that phone companies may be pursuing.

Consumers aren’t entirely helpless. Services such as Nomorobo, PrivacyStar and Truecaller can reduce robocall volume, if your phone company will allow them (you’ll need to check).

However, these services rely primarily on blacklists of banned numbers to stop robocalls from getting through. All a clever telemarketer has to do is spoof a different number and he’s back in business.

“We see it all the time,” acknowledged Aaron Foss, Nomorobo’s founder. “Robocallers will change their number every few hours.”

So two cheers to the FCC for saying more needs to be done to put the kibosh on robocalls. But at this point, that’s about all they’re saying.

David Lazarus, a Los Angeles Times columnist, writes on consumer issues. He can be reached at

Author: David Lazarus Los Angeles Times

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