Consumer Confidential: Consumers Will Be Losers as More Businesses Hang Up on Voice Mail

Voice mail is dying — has been for years, apparently. And that’s not necessarily a good thing. JPMorgan Chase & Co. announced last week that it’s hanging up on voice mail for tens of thousands of workers in its consumer banking division. Too pricey at $10 a month per line, the bank says, and unnecessary in an age of smartphones, texts and emails. Chase is following in the footsteps of Coca-Cola, which ditched voice mail for its...

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