Geeks on Demand

Oakland, Calif. — The broken printer frayed Ross Armstrong’s last nerve. He had to make photo copies of the death certificate of his late husband, Jay Stern, who died in May. But it was Stern who had always handled home tech repairs, and Armstrong, drowning in the grief of his loss, broke down at the small but horribly timed irritation. “Having the printer break was the straw that broke the camel’s back. I thought, ‘What else now?’ ”...

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