Consumer Confidential: Consumers Will Be Losers as More Businesses Hang Up on Voice Mail

Voice mail is dying — has been for years, apparently. And that’s not necessarily a good thing. JPMorgan Chase & Co. announced last week that it’s hanging up on voice mail for tens of thousands of workers in its consumer banking division. Too pricey at $10 a month per line, the bank says, and unnecessary in an age of smartphones, texts and emails. Chase is following in the footsteps of Coca-Cola, which ditched voice mail for its...

Read More

Chase Debit Cards To Be Reissued With Microchips

Chicago — Chase officially said last week it plans to reissue all its debit cards to include embedded microchips aimed at helping to reduce fraud. The Chicago Tribune first reported the move last month. Such technology is prevalent in many other countries and is expected to become the standard for payments in the U.S. The reason for the change: Cards in the U.S., which rely on magnetic strips that store personal information, can be...

Read More

Our Newspaper Family Includes: