Consumer Confidential: Know Your Rights When Dealing With a Funeral Home

Undercover investigators visited 11 California funeral homes last year to make sure prices charged to grieving families were disclosed upfront, as required by federal law. Nearly two-thirds flunked the test. This was an eye-opening finding for Bob Achermann, executive director of the California Funeral Directors Association. “More than half the homes visited. I can’t believe the number is so high,” Achermann told me. “It’s kind of...

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