Money Talk: Put Billing Complaints in Writing
Question: I have a dispute with a credit card company over an online transaction that I canceled. The company charged me three times but refunded only one of those charges. The credit card company initially canceled the other two transactions but I was rebilled without my knowledge. Despite my submitting evidence and the card company agreeing that I don’t owe the money, it will not take the charge off. Who do I contact to get this...
Consumer Confidential: BMW’s Blinding Fear of Lawsuits
Dr. Ron Aryel, a pediatrician whose patients include many disabled kids, had a brainstorm after recently buying a new BMW 328i Sports Wagon. As part of his research for the purchase, he learned about BMW’s new gesture-control technology, which is being incorporated in the carmaker’s high-end 7 Series vehicles. It allows the driver to interact with the infotainment system by simply waving his or her hand. “That may be a stupid pet...
Consumer Confidential: AT&T CEO Admits His Firm ‘Blew It’ by Siccing Lawyer on Customer
A&T’s chief executive, Randall Stephenson, acknowledged last week that the company “blew it” in turning over a loyal customer’s suggestions to a lawyer and saying it won’t even consider ideas from the general public. “At AT&T, our top priority is to treat our customers to a premium experience every time they interact with us, and our consistent award-winning service demonstrates we usually get it right,” Stephenson wrote in...
D-H Threatens Suit Over Vt. Medicaid Payments
Lebanon — Dartmouth-Hitchcock has threatened to sue the state of Vermont for using what it regards as a discriminatory payment schedule and denying the large medical care network millions of dollars in compensation for care for low-income people covered by a state-federal health insurance program. The rate at which Vermont reimburses D-H for such care is “not only unfair but it also threatens the sustainability of D-H as a provider to...
