Instacart Getting Advertisers to Pay Fees for Delivery

Online shoppers hate paying delivery fees. So Instacart Inc. is getting Pepsi to foot the bill. The grocery delivery startup is working with General Mills, Nestle, PepsiCo, Unilever, and other consumer goods makers to cover the cost of delivery or provide other discounts when customers buy their products. In addition to the coupons, the companies pay Instacart to advertise on its website. Since introducing the program about six months...

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McDonald’s Knows You’re Sick of Screw-Ups at the Drive-Up

When you’re hitting the drive-up, what matters more, how quickly you get your Big Mac or whether they remembered to hold the pickles? McDonald’s is betting on the latter. In its latest comeback maneuver, the world’s largest restaurant chain is switching up the outdoor ordering process to make it more personal, and hopefully more accurate. The new method — it’s called “ask, ask, tell” in McDonald’s speak — provides three opportunities...

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Claremont Ford Dealer Ordered — Again — to Pay Restitution

Claremont — Arrien Schiltkamp, owner of the financially troubled Claremont Ford Lincoln dealership that was forced to close over the summer, had his retail seller license permanently revoked by the state Banking Department last week and was ordered, again, to pay full restitution to consumers and an administrative fine of $265,000. Documents also show that Schiltkamp is being investigated by the Consumer Protection and Antitrust...

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Online Shoppers Browse More, Buy Less

Washington — It’s only getting harder for retailers to close the deal with online shoppers. A new report has found that customers are leaving retailers’ websites more frequently without buying anything and, when they do open their wallets, they are spending less on average per order. The findings come as retailers have been pouring money into adapting their sites to appeal to customer’s fast-evolving digital preferences, and they may...

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