Consumer Confidential: You’ve Bought It. Now What About Returning It?

On Black Friday, people’s thoughts turned from a celebration of thankfulness to spending gobs of cash on modestly discounted consumer goods. I’m not here to judge. But I am here to offer some tips on two of the big Rs of the holiday shopping season: rebates and returns. “There’s a lot of variability with how manufacturers and retailers handle this,” said Karl Quist, president of PriceBlink, an online price-comparison tool. “It...

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