Survey Says American Satisfaction With Vehicles Declines
Car prices keep going up, but so do the number of recall notices being sent to car owners. It’s not a combination designed to make customers happy. Customer satisfaction with vehicles is down for the third year in a row, according to the American Customer Satisfaction Index. The report released last week said the sector’s score fell 3.7 percent to 79 on a 100-point scale. Americans are still buying cars. Auto website Edmunds.com last...
The HR Pro: What it Really Takes to Make Employees Happy
You may be familiar with this scenario. Employees walk into human resources or the manager’s office and complain about their pay. They may cite their own good work, their co-workers’ higher pay or lack of talent and they might even question why employee X is still employed given his or her low productivity and high pay. Some are quiet and analytical, some are loud and belligerent. They talk about the same topics with their supervisors...
